Thank you for choosing to shop with skyglidestore.com (hereinafter referred to as “we”, “us” or “Site”). We strive to provide you with quality products and services. If you are not satisfied with your purchase, here are our refund policies and terms:

Refund policy

Please ensure that the following conditions are met:

●Returns:

Buyers can apply for a return within 7 days from the day the courier delivery is completed (items must be unused and kept in their original condition, including all tags, packaging, and accessories).

●Exchange for quality issues:

Buyers can request an exchange within 3 days from the day the courier completes delivery (the item must remain in its original packaging, including all tags, packaging, and accessories).

Refund request process

If you would like to request a refund, please follow these steps:

Contact Us: Please contact our customer service team via email（Support@skyglidestore.com） or phone and provide your order number and the reason for the refund.
Confirm Refund: Our customer service team will contact you within 24 hours of receiving your request to confirm if you are eligible for a refund.
Returns: If approved, you will need to send the goods back to the specified address, with relevant return information provided upon confirmation. Be sure to opt for a tracked delivery service so we can confirm the return.
Refund Processing: We will process your return and refund request within 48 hours. Refunds will be returned to your bank account via the original payment method within 7-15 days of approval.

Refund fees

● If you request a refund for personal reasons (e.g., dislike, not as described, etc.), you will be responsible for the round-trip shipping fee.

Refund exclusions

The following do not apply to our refund policy:

● The item has been used or damaged.
● Returns cannot be processed if more than 30 days have passed since the day the goods were delivered by the courier.
● Special customization or personalized items.

We will serve you wholeheartedly to ensure that your purchase experience is pleasant and worry-free. Thank you for choosing skyglidestore.com!

After-sales warehouse addresses:

Germany Neufahrn Warehouse Address:

Recipient: CH6359 co OST
Street: Erlenweg 6
City: Alsbach-Haehnlein
State: Hessen
Country: Germany
Postal Code: 64665
Phone: 01515 3362017

France Greater Paris Warehouse Address:

Recipient: GR CH6359
Address 1: 12 rue des osiers BAT B2
City: Coignieres
Postal Code: 78310
Province: Yvelines (optional)
Phone: 0601416210

Italy Milan Warehouse Address:

Recipient: GR Ch6359
Address 1: via VESUVIO 6
City: Nova Milanese
State: MB
Postal Code: 20834
Phone: 3920578765

Spain San Sebastián Warehouse Address:

Full Name: WENWEI-6359
Address Line 1: Ereñotzu Auzoa., 101, Nave 2-10
City: Hernani
Province: Guipúzcoa
Postal Code: 20120
Phone Number: 656925756